REFUND POLICY
JAMES JEANS LLC is committed to providing customers with a superior shopping experience. If you are not satisfied with your purchase, you can apply for a return and refund according to the following policy.
Return Period
Customers can apply for a return within 14 days of receiving the goods.
Return requests after 14 days may not be processed. Please contact our customer service team for assistance in special circumstances.
Returnable Items
To protect customer rights, we support the following return situations:
- Items with Quality Issues
Including but not limited to:
Product damage
Manufacturing defects
Wrong item sent
Incorrect size (not due to customer reasons)
Damage caused during transportation
- Items without Quality Issues
If you are not satisfied with the product due to personal reasons, such as:
Style not as expected
Size not suitable
Change of purchase decision
You can also apply for a return.
Opened Item Return Policy
We support returns after opening.
To give customers peace of mind while shopping, JAMES JEANS LLC allows customers to apply for a return after reasonably inspecting the goods.
Even if the product packaging has been opened, a return can still be requested if the following conditions are met:
The product remains basically intact.
All accessories are complete.
No human-caused damage.
The return does not affect the approval process.
Unacceptable return situations
The following situations may not qualify for a return:
The product has been damaged by human error.
The product has been intentionally modified or disassembled.
The product is missing important accessories.
The return period has expired.
Providing false return information. Return shipping cost information.
Products with quality issues.
If verified as:
Product quality issue.
Incorrect shipment.
Transportation damage.
Return shipping costs will be borne by JAMES JEANS LLC.
Products without quality issues
When returning for personal reasons:
Return shipping costs are borne by the buyer.
Original shipping costs (if any) are usually non-refundable.
Refund Processing Time
After the returned goods arrive and pass inspection:
We will complete the refund approval within 3-5 business days;
The refund will be returned to the original payment method; The arrival time of the bank or payment institution may vary.
Return Request Process
Step 1: Contact Customer Service
Please send an email to:
support@jamesjeans.cc
Please provide the following in the email:
Order Number
Purchaser’s Name
Contact Email
Product Name
Reason for Return
Product Photos (if related to quality issues)
Step 2: Obtain Return Authorization
After customer service review, we will send you:
Return Confirmation Notification
Return Address
Return Instructions
Please do not return the product without confirmation, as this may affect the processing speed.
Step 3: Return the Product
Please return the product according to the information provided by customer service and retain the tracking information.
Step 4: Refund Completed
After receiving and inspecting the returned product, we will complete the refund process within the specified time and notify you by email.
Return Address
429 LEES CHAPEL RD SWEETWATER, TN 37874
Contact Us
For any questions regarding our return, refund, or exchange policy, please contact us:
Email: support@jamesjeans.cc
Phone: 4236751991
Thank you for choosing JAMES JEANS LLC. We are committed to providing you with a safe and convenient shopping experience.